5 Tips to Boost Virtual Assistant Productivity
Hiring a Virtual Assistant is a wise and proven way to increase productivity if you want to get more things done. You could indeed free up more time to focus on the core functions of your business by delegating tasks to your Virtual Assistant.
Virtual assistants are also experts in the business organization. With a system in place, you can spend less time looking for files and essential references and more time working on solutions.
Virtual assistants, on the other hand, are people. They each have their own set of limits and thresholds for effort. If you push them to work beyond their capabilities too frequently, they will reach a point of diminishing returns.
Five Tried-and-True Best Practices for Increasing VA Productivity
We developed 5 hacks to boost Virtual Assistant productivity and for getting the most out of your Filipino Virtual Assistants (VAs).
1. Know the Fundamentals
You do not need to be a search engine optimization (SEO), graphic design, or coding expert. However, if you outsource these tasks, it is best to do your homework and become acquainted with the fundamentals.
Doing your homework achieves several objectives.
Understanding the fundamentals allows you to create a more effective job posting when hiring.
When you understand the task, it is easier to provide clear and detailed instructions.
Your VA understands what your expectations are. Because you know what good work looks like, you are less likely to receive subpar work.
2. Maintain Consistent Communication
Yes, you have outsourced tasks to save time. However, that is not the end of the story. Regular communication and feedback hold your VA accountable and keep you informed about their progress. Make that daily email a task for them.
Alternatively, project management software can be used. In any case, have something that allows them to keep track of their work efficiently.
Maintain a friendly tone as much as possible.
Show an interest in their work, in their families, and tidbits about your own daily life. That should make it a lot easier for them to trust you.
3. Provide Stretch Goals
Allowing your VAs to grow will give you the best return on investment (ROI).
Filipino workers are similar to American workers: they want to expand their knowledge to become more marketable.
They do not want to be subjected to monotonous, repetitive tasks all of the time. And they blossom when they realize their abilities have been recognized and encouraged.
They will lose motivation if:
- they believe they are not growing,
- feel stuck in the "same old, same old" routine
- not perceived as having "high potential."
Giving them an assignment with unknowns is a common stretch exercise. It will force them to solve problems in their unique ways. For example, an SEO VA could analyze one of your competitors' high search engine rankings and design a campaign to outperform them.
4. Be Generous with Praise
Constructive criticism is always needed in order for anybody to improve, but make sure that you are generous with praise, especially at the beginning. Your Virtual Assistant is starting a new job and is just as nervous about their performance as any US employee would be.
Every Virtual Assistant, especially Filipino VA's, will work hard for you and genuinely wants your company to grow.
They will work even harder and be even more loyal when you respect them and praise their accomplishments.
These VA's are remote and don't have access to the social structure of an in-person office. This makes it even more important for you to provide a work environment where the VA feels needed and appreciated.
5. Make Fair and Timely Payments
The bottom line is that we work to make a living. Your VA is working hard to provide for their families and provide a better life for their children.
Fair compensation, paid on time, sends the message that you want to assist them in achieving their objectives. There is nothing to be obtained by constantly trying to pay the lowest salary possible. In fact, it is generally a good idea to pay a little more than average.
Reward excellent performance with a bonus and/or a raise in pay. We recommend that some VA's, especially Lead Gen VA's, have the ability to earn extra money by reaching certain metrics or hitting certain goals.
With one VA, we set up a commission structure that we would give them $20 for every appointment they sent with a potential client.
As you can see, these are essentially the same practices you might do with your in-house team to boost productivity. The only significant difference is that Filipino workers are more sensitive to praise and criticism than American workers. So, you must be mindful of what you say and ensure that you are communicating effectively.
Remember the best practices listed above. With these tips, your VA will continue to do its best work, and your business will benefit significantly as a result.