That's what we discuss during our free strategy calls— what role you’re hiring for and tasks you could outsource to a VA. In general, we are able to find you VAs who can fill roles in admin, operations, marketing, and sales.
We have a rigorous selection process to ensure that we only hire the best talent. All of our VAs have prior remote work experience and have great English. Our higher-tier VAs have native-level English proficiency.
You would ultimately onboard, train, manage, and work directly with them just like working with any of your internal hires, but we’re here to help take care of the logistics such as payroll and benefits of your VA. Aside from that, we also help out in providing coaching and monitoring should there be performance issues/concerns raised to us by our clients. If you have any hesitations or you feel frustrated with your VA at any point, we’d be glad to source a replacement for you at no additional cost — trial period for the new VA included!
After the trial period, you have the option to work with your VA for a minimum of 20 hours or up to 40 hours per week based on your needs.
Coconut VAs are role-based. When you hire a Coconut VA, they will be filling an open position in your company. Coconut VAs are meant to be long-term hires!
Your VA is part of your team! But they are individual contractors with Coconut VA, which means we take care of the logistics and technicalities of the engagement like payroll and all the legal documents. You onboard, train, manage, and work directly with them just like working with any of your internal hires.
A benefit of working with Coconut VA is we have a satisfaction guarantee. If at any point you feel frustrated with your VA or feel that your VA may no longer be a good fit, we find you a replacement VA for free.
We compensate our VAs above the industry standard, while providing them benefits including health insurance, paid US holidays, and bonuses.