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Qualifications of a Coconut VA

Communication Skills‍

Impeccable written and verbal communication skills—at C1 CEFR or better.
Has the ability to explain or elaborate details with proper thought organization, spontaneity, and fluency.
Can communicate confidently across platforms (video calls, phone calls, chat, email, etc.).

Equipment

Able to provide own equipment/device that's suitable to complete client tasks and requirements.
With a stable internet connection and a readily available backup.
Has backup power supply or an alternate power source during power outages.

Experience

At least 1 year of experience as a Virtual/Remote Worker, OR
At least 1 year of experience working with foreign businesses (US, EU, AUS, SG, etc.), OR
Experience working in the BPO industry with at least 6 months of Tier 1 (CSR, TSR, Sales) exposure AND at least 1 year in a support/supervisory role or higher.
Excellent computer skills with knowledge of MS Office and Google Workspace applications.
Experience with CRMs, project management platforms, marketing platforms, page builders, etc., is not required but highly preferred.
Experience with client-facing communication and client management is not required but highly preferred.

Character

Well-rounded communicator—clarifies instructions, urgently communicates roadblocks, provides timely updates, and is highly responsive.
Exceptionally conscientious with the ability to organize and prioritize work, utilize time well and fully meet deadlines, and ability to complete work accurately to meet quality standards without rework.
Proactive and reliable—willing to help, assist, take on, or learn more/new tasks. Does not keep idle and recommends tasks that they can work on while maintaining consistent on-time attendance on agreed work hours, meetings, or events.
Prides themselves with a high level of professionalism and work ethic.

Basic System Requirements

You will need to provide your own device with the following minimum specifications:

Processor

Intel Core-i3 quad core or equivalent

Memory

8GB RAM

Available hard disc drive space

At least 1GB

Operating System

Windows 8 or later, Mac OS X 10.8 or later

Processor

Memory

Available hard disc drive space

Operating System

Intel Core-i3 quad core or equivalent

8GB RAM

At least 1GB

Windows 8 or later, Mac OS X 10.8 or later

Qualifications of a Coconut VA

Communication Skills‍

Impeccable written and verbal communication skills—at C1 CEFR or better.
Has the ability to explain or elaborate details with proper thought organization, spontaneity, and fluency.
Can communicate confidently across platforms (video calls, phone calls, chat, email, etc.).

Equipment‍

Able to provide own equipment/device that's suitable to complete client tasks and requirements.
With a stable internet connection and a readily available backup.
Has backup power supply or an alternate power source during power outages.

Experience‍

At least 1 year of experience as a Virtual/Remote Worker, OR
At least 1 year of experience working with foreign businesses (US, EU, AUS, SG, etc.), OR
Experience working in the BPO industry with at least 6 months of Tier 1 (CSR, TSR, Sales) exposure AND at least 1 year in a support/supervisory role or higher.
Excellent computer skills with knowledge of MS Office and Google Workspace applications.
Experience with CRMs, project management platforms, marketing platforms, page builders, etc., is not required but highly preferred.
Experience with client-facing communication and client management is not required but highly preferred.

Character‍

Well-rounded communicator—clarifies instructions, urgently communicates roadblocks, provides timely updates, and is highly responsive.
Exceptionally conscientious with the ability to organize and prioritize work, utilize time well and fully meet deadlines, and ability to complete work accurately to meet quality standards without rework.
Proactive and reliable—willing to help, assist, take on, or learn more/new tasks. Does not keep idle and recommends tasks that they can work on while maintaining consistent on-time attendance on agreed work hours, meetings, or events.
Prides themselves with a high level of professionalism and work ethic.

Basic System Requirements

You will need to provide your own device with the following minimum specifications:

Processor‍

Intel Core-i3 quad core or equivalent

Memory‍

8GB RAM

Available hard disc drive space‍

At least 1GB

Operating System‍

Windows 8 or later, Mac OS X 10.8 or later

Processor

Memory

Available hard disc drive space

Operating System

Intel Core-i3 quad core or equivalent

8GB RAM

At least 1GB

Windows 8 or later, Mac OS X 10.8 or later

The COCONUT VA Hiring Process

Coconut VA - The World’s Best Virtual Assistants

Qualifying Quiz & Paper Screening

Take our pre-qualifying quiz. If you qualify, you'll be asked to fill out our application form and our Hiring Team will review your submission.

After passing initial screening, you will be placed in our talent pool.

Initial Interview

If your profile matches a client's list of requirements for an open role, we will schedule a call with you to check on fit.

Client Screening

If everything checks out in the initial interview, your profile will be sent to the client for vetting.

Only the top 3 strongest candidates will be sent to the client for review.

Client Interview

If you caught the client's attention with your profile, you'll be invited to a co-moderated interview.

This is your time to further impress the client with your experience and character.

Trial Period

If you make it this far, you’re the creme de la creme—the client’s top choice!

You’ll go through a 20hr paid trial period to further check on compatibility.

Welcome to CVA!

Passing the trial period means you've proven your worth to the client as a valued member of their team.

Welcome to the community and you now get to enjoy all the perks and benefits of a Coconut VA!

Qualifying Quiz & Paper Screening

Take our pre-qualifying quiz. If you qualify, you'll be asked to fill out our application form and our Hiring Team will review your submission. After passing initial screening, you will be placed in our talent pool.

Initial Interview

If your profile matches a client's list of requirements for an open role, we will schedule a call with you to check on fit.

Client Screening

If everything checks out in the initial interview, your profile will be sent to the client for vetting. Only the top 3 strongest candidates will be sent to the client for review.

Client Interview

If you caught the client's attention with your profile, you'll be invited to a co-moderated interview. This is your time to further impress the client with your experience and character.

Trial Period

If you make it this far, you’re the creme de la creme—the client’s top choice! You’ll go through a 20hr paid trial period to further check on compatibility.

Welcome to CVA!

Passing the trial period means you've proven your worth to the client as a valued member of their team. Welcome to the community and you now get to enjoy all the perks and benefits of a Coconut VA!

Raven

Coconut VA has completely transformed my life as a Virtual Assistant. From day one, I was swept up into an incredible community that embraced me with open arms, unleashing my true potential. With their unwavering support and encouragement, I've gained the confidence to surpass expectations and deliver exceptional results for my client. It feels like having a team of cheerleaders behind me, propelling me to reach new heights every single day!

What truly sets Coconut VA apart is their unwavering commitment to maintaining a healthy work-life balance. That's why they go above and beyond, regularly organizing exciting activities that allow us to unwind and foster strong connections with our colleagues. And let's not forget the incredible pay and perks that come with it all! Coconut VA is all about creating an environment where we not only thrive and grow but genuinely relish our careers. If you're seeking a place to flourish, receive unparalleled support, and embark on a profoundly fulfilling professional journey, look no further—Coconut VA is the perfect choice!

Crisman

It’s very important for me to see upper management or leadership embrace a philosophy called servant leadership because that is where the humanity of the work comes in. That’s where leadership decides to take care of its people, so that their people can take care of the clients.

I have never regretted my decision to say yes to Coconut VA. I love it here.

Jackie

What I love most about them is that they will not give you a client who’s not going to love you as their VA. Working for 17 years [in the corporate], I thought I was good enough because in my comfort zone, I know my skills.

But when I transferred to Coconut VA I realized I have a lot of skills to learn, and they helped me do that.

Kyle

Working at Coconut VA has been nothing short of extraordinary. It feels like more than just a job – it's a vibrant community where everyone is positive, leadership inspires, and support is never-ending. The team behind the company doesn't just believe in us, they champion us, paving the way for us to become better professionals every day. They're the kind of people who don't just see your potential, they make it their mission to help you reach it.

The client I've been paired with is, without a doubt, the best boss I've had – a game-changer who is patient, efficient and radiates a genuine sense of care. And the professional development here? Second to none. Continuous growth is deeply ingrained in the culture, and if you're after a career that inspires you and helps you grow, you can find all that, and more, right here at Coconut VA!